The principles of sustainable tourism and Sustainable Development Goals – SDG’s (new version)

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Considering contribution of principles of sustainable tourism in the sustainable development is possible to connect these principles with Sustainable Development Goals – SDG’s from UN as following:

1.    Manage sustainable tourism effectively

Tourism interested parties shall set up and/or promote ethical business processes that seek to engage the corporate responsibility (social, economic and environmental) of those involved, increasing the commitment to the sustainability of destinations and businesses in the elaboration and implementation of mission, goals, strategies, plans and processes of management

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2.    Guarantee the rights of local populations

Tourism interested parties shall seek and promote mechanisms and actions of social and environmental responsibility and economic equality, including the defense of human rights, responsible use of land, resources, consumption of materials and services, maintaining or increasing the dignity of the employees and the well-being of communities involved.

Note Local population can include native population

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3.    Conserve the natural environment and its biodiversity

In all stages of implementation and operation, tourism interested parties shall adopt practices of carrying capacity and minimal impact on the natural environment, including wildlife protection, monitoring and effectively mitigating any negative impact, and thus contribute towards maintaining the natural dynamics and processes of their physical, biological and landscape aspects, taking into account the existing social and economic context. This could include measures related to climate change adaptation.

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4.    Consider the cultural heritage and local values

Tourism interested parties shall recognize and respect the historical-cultural heritage of the tourism destinations. Tourism activities shall be planned, implemented and managed in harmony with the cultural traditions and values, collaborating towards their development.

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5.   Stimulate the social and economic development of tourist destinations

Tourism interested parties shall contribute towards strengthening the local economy, raising skill-levels, increasing economic impacts, generating jobs, work and income, and fomenting the local capacity to develop tourist enterprises stimulating, at the same time, the local responsible supply chains.

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6.    Guarantee the quality of the products, processes and attitudes

Tourism interested parties shall provide reliable information, promote tourism destinations awareness, evaluate tourist satisfaction and encourage the implementation of recognized service standards related, but not limited to sustainability, quality, accessibility and food safety.

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7.    Stimulate the safety and security destinations

Tourism interested parties should contribute to enhance destinations safety and security, increasing levels of safety and security and comfort of local population and tourists.

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8.    Take legal compliance into consideration

Tourism interested parties shall identify and be aware of applicable legal requirements.

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According UN Sustainable Development Goals – SDG’s for tourism [source: http://tourism4sdgs.org] could be understand as following:

SDG 1 – NO POVERTY

As one of the largest and fastest growing economic sectors in the world, tourism is well-positioned to foster economic growth and development at all levels and provide income through job creation.

Sustainable tourism development, and its impact at community level, can be linked with national poverty reduction goals, those related to promoting entrepreneurship and small businesses, and empowering less favored groups, particularly youth and women.

SDG 2 – ZERO HUNGER

Tourism can spur sustainable agriculture by promoting the production and supplies to hotels, and sales of local products to tourists. Agro-tourism can generate additional income while enhancing the value of the tourism experience.

SDG 3 – GOOD HEALTH AND WELL-BEING

Tax income generated from tourism can be reinvested in health care and services, improving maternal health, reduce child mortality and preventing diseases. Visitors fees collected in protected areas can as well contribute to health services.

SDG 4 – QUALITY EDUCATION

Tourism has the potential to promote inclusiveness. A skilful workforce is crucial for tourism to prosper. The tourism sector provides opportunities for direct and indirect jobs for youth, women, and those with special needs, who should benefit through educational means.

SDG 5 – GENDER EQUALITY

Tourism can empower women, particularly through the provision of direct jobs and income-generation from MMEs in tourism and hospitality related enterprises. Tourism can be a tool for women to become fully engaged and lead in every aspect of society.

SDG 6 – CLEAN WATER AND SANITATION

Tourism investment requirement for providing utilities can play a critical role in achieving water access and security, as well as hygiene and sanitation for all. The efficient use of water in tourism, pollution control and technology efficiency can be key to safeguarding our most precious resource.

SDG 7 – AFFORDABLE AND CLEAN ENERGY

As a sector, which is energy intensive, tourism can accelerate the shift towards increased renewable energy shares in the global energy mix. By promoting investments in clean energy sources, tourism can help to reduce green house gases, mitigate climate change and contribute to access of energy for all.

SDG 8 – DECENT WORK AND ECONOMIC GROWTH

Tourism, as services trade, is one of the top four export earners globally, currently providing one in ten jobs worldwide. Decent work opportunities in tourism, particularly for youth and women, and policies that favour better diversification through tourism value chains can enhance tourism positive socio-economic impacts.

SDG 9 – INDUSTRY INNOVATION AND INFRASTRUCTURE

Tourism development relies on good public and private infrastructure. The sector can influence public policy for infrastructure upgrade and retrofit, making them more sustainable, innovative and resource-efficient and moving towards low carbon growth, thus attracting tourists and other sources of foreign investment.

SDG 10 – REDUCED INEQUALITIES

Tourism can be a powerful tool for reducing inequalities if it engages local populations and all key stakeholders in its development. Tourism can contribute to urban renewal and rural development by giving people the opportunity to prosper in their place of origin.

Tourism serves as an effective mean for economic integration and diversification.

SDG 11 – SUSTAINABLE CITIES AND COMMUNITIES

Tourism can advance urban infrastructure and accessibility, promote regeneration and preserve cultural and natural heritage, assets on which tourism depends.

Investment in green infrastructure (more efficient transport, reduced air pollution) should result in smarter and greener cities for, not only residents but also tourists.

SDG 12 – RESPONSIBLE CONSUMPTION AND PRODUCTION

The tourism sector needs to adopt sustainable consumption and production (SCP) modes, accelerating the shift towards sustainability. Tools to monitor sustainable development impacts for tourism including for energy, water, waste, biodiversity and job creation will result in enhanced economic, social and environmental outcomes.

SDG 13 – CLIMATE ACTION

Tourism contributes to and is affected by climate change. Tourism stakeholders should play a leading role in the global response to climate change. By reducing its carbon footprint, in the transport and accommodation sector, tourism can benefit from low carbon growth and help tackle one of the most pressing challenges of our time.

SDG 14 – LIFE BELOW WATER

Coastal and maritime tourism rely on healthy marine ecosystems. Tourism development must be a part of Integrated Coastal Zone Management in order to help conserve and preserve fragile marine ecosystems and serve as a vehicle to promote a blue economy, contributing to the sustainable use of marine resources.

SDG 15 – LIFE ON LAND

Rich biodiversity and natural heritage are often the main reasons why tourists visit a destination. Tourism can play a major role if sustainably managed in fragile zones, not only in conserving and preserving biodiversity, but also in generating revenue as an alternative livelihood to local communities.

SDG 16 – PEACE JUSTICE AND STRONG INSTITUTIONS

As tourism revolves around billions of encounters between people of diverse cultural backgrounds, the sector can foster multicultural and inter-faith tolerance and understanding, laying the foundation for more peaceful societies. Tourism, which benefits and engages local communities, can also consolidate peace in post-conflict societies.

SDG 17 – PARTNERSHIPS FOR THE GOALS

Due to its cross-sectoral nature, tourism has the ability to strengthen private/public partnerships and engage multiple stakeholders – international, national, regional and local – to work together to achieve the SDGs and other common goals. Public policy and innovative financing are at the core for achieving the 2030 Agenda.

 

A road map to Sustainability Management System for accommodation establishments: Part III How to implement a Sustainability Management System based on ISO 21401? (continuing Part II)

Road map Diagrama para ISO 21401.002

12. Competences

A Sustainability Management System include to develop competences of the workers which is very important to achieve that objectives of sustainability established. For that, we start to be defining which are competences desirables for each function in the accommodation. After, we will compare it with the actual competences identifying potential gaps, following prepare a plan to improve competences that we needed. The implementation of this plan includes do capacitation or other actions and evaluate the effectiveness of those measures.

13. Awareness

Also is important to assure that workers be aware their contribution to the effectiveness of the sustainability management system, including the benefits of improved sustainability performance and the potential consequences of non-observance of specified operating procedures and actual or potential significant environmental, socio-cultural or economic impacts of the accommodation’s activities.

14. Communication

According ISO 21401 the processes of communication with interested parties shall be defined to help the effectiveness of the sustainability management system. Accommodation shall understand and define on what it will communicate, when to communicate, with whom to communicate and how to communicate.

15. Supply chain management

To understand this step is important to realize that some impacts are generated by suppliers, but the accommodation can exert influence. In this case the accommodation shall establish and communicate the criteria for its selection of suppliers, taking into consideration the sustainability aspects, impacts and objective

16. Documented information

The accommodation shall determine which documented information are being necessary for the effectiveness of the sustainability management system. Also, it is important to control of documented information to assure that information available is current and reliable.

17. Internal audit

At this time the accommodation shall implement a process of internal audit, which will check if the sustainability management system is comply with ISO 21401 and if is effective in achieve the objectives established.

18. Nonconformity and corrective action

The results of internal audit process could be finding some requirements are not being comply. In this case the accommodation shall implement corrective action to eliminate the cause(s) of the nonconformity, in order that it does not recur or occur.

19. Management review

Based on audit results, customer perceptions, monitoring and measurement evaluation results, communications with interested parties and others information the accommodation shall review the sustainability management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.

20. Improvements

Finally, the accommodation shall identify opportunities and take action to continually improve the suitability, adequacy and effectiveness of the sustainability management system.

A sustainability management system could be understood as a tool for anticipate and prevent problems, plan how to fix these problems and use it to implement improvements and strengthening the own sustainability management system.

Certificação de turismo sustentável

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A certificação de negócios sustentáveis no turismo

Muito popular hoje em dia, a certificação é um mecanismo para assegurar que determinada empresa, produto ou serviço está em conformidade com requisitos especificados. No caso do turismo sustentável, o que se pretende dizer por meio da certificação é que uma empresa é sustentável ou que tem um sistema de gestão da sustentabilidade.

A maioria das certificações existentes se dividem em 2 grupos: o primeiro com foco em atestar que a empresa tem determinadas práticas sustentáveis e o segundo que a empresa tem um sistema de gestão da sustentabilidade implementado e eficaz, neste caso, as práticas sustentáveis também são consideradas mas não há uma predeterminação de quais são as práticas que devem ser adotadas.

A certificação é realizada por uma organização independente, denominada de organismo de certificação, que tem como negócio avaliar a conformidade e atestar para o mercado que a empresa é sustentável.

Para conquistar à certificação a empresa precisa demonstrar que cumpre os requisitos. Obviamente que para dar início a este processo a empresa precisar fazer a sua lição de casa, conhecendo inicialmente os requisitos que dão base a certificação desejada, passando por uma auto-avaliação do seu negócio e, principalmente, implementando medidas para atendimento destes requisitos. Assim, a empresa aumentará a chance de ser certificada e poderá usar a certificação como instrumento de marketing e comunicação com mercado em que atua ou pretende atuar.

Contudo é importante destacar que a certificação não deve ser um fim em si mesmo, mas sim, a consequência natural para a empresa que cumpre os requisitos e, portanto, pode ser chamada de sustentável. Na verdade, o atendimento aos requisitos de sustentabilidade tem poder de transformar a empresa e trazer benefícios muito além do próprio certificado.

Exemplos de benefícios normalmente conquistados com a certificação são:

  • Melhoria da imagem
  • Fortalecimento da Marca
  • Melhoria da gestão do negócio
  • Fortalecimento da parceira com as partes interessadas
  • Mídia espontânea
  • Aumento da satisfação dos clientes
  • Aumento do engajamento dos colaboradores
  • Redução de custos operacionais
  • Melhoria nos resultados

Ter uma empresa sustentável, minimizando os impactos negativos e potencializando os impactos positivos gerados, é uma forma moderna e atual de ser fazer negócios.

Outro aspecto relevante da certificação da sustentabilidade é que invariavelmente a empresa acaba influenciando de forma bastante positiva o território em que está instalada ou operando. Assim, a sustentabilidade acaba criando uma rede, onde todas as partes interessadas ganham, sejam elas colaboradores, comunidade local, fornecedores, turistas, ONG’s, poder público local, entre outras.

Um processo de certificação de empresas envolve, de uma forma geral, as seguintes etapas:

  • Solicitação da certificação
  • Envio da documentação da empresa
  • Análise técnica da documentação
  • Realização de auditoria
  • Análise dos resultados
  • Concessão do Certificado
  • Auditorias de manutenção (durante o período de validade do certificado)

Existem muitos tipos de certificação em turismo sustentável e a empresa deve avaliar qual certificação agregar valor ao seu negócio e ajuda na comunicação com o mercado em que atua e com os seus clientes.

A certificação de Meios de Hospedagem

A certificação de meios de hospedagem tem a função de garantir que o meio de hospedagem tem um sistema de gestão da sustentabilidade implementado e eficaz. Esta certificação vale para qualquer tipo, tamanho e localização geográfica de meio de hospedagem e é baseada numa norma internacional, a norma ISO 21401:2018 – Sistema de Gestão da Sustentabilidade de Meios de Hospedagem.

Ao implementar os requisitos desta norma o meio de hospedagem terá como benefícios, o fortalecimento do seu negócio e o aprimoramento do processo de tomada de decisão, o qual passará a ser feito de forma mais moderna e completa, olhando simultaneamente para as 3 dimensões da sustentabilidade (ambiental, sociocultural e econômica).

Um sistema de gestão da sustentabilidade pressupõe o desenvolvimento de política e objetivos de sustentabilidade, baseados nos contextos interno e externo do empreendimento, nas necessidades das partes interessadas, nos riscos e oportunidades existentes e fundamentado nos aspectos e impactos negativos e positivos do negócio. Obviamente que isto deve ser liderado pela alta direção do meio de hospedagem, que deverá demonstrar seu comprometimento, provendo recursos, definindo responsabilidade e autoridades e planejando as ações de sustentabilidade de forma ambientalmente responsável, socialmente justa e economicamente viável.

Além disto, o Sistema de Gestão da Sustentabilidade precisa contemplar as competências dos colaboradores, a implementação de controles dos processos de trabalho, métodos de comunicação e o desenvolvimento e a avaliação de fornecedores. É fundamental para que se possa usá-lo de forma eficaz, que seja documentado e tenha elementos de monitoramento, análise e melhoria contínua clássicos nos sistemas de gestão: avaliação do desempenho, auditoria interna, análise crítica, não conformidade e ações corretivas.

Um meio de hospedagem administrado por meio de um Sistema de Gestão da Sustentabilidade permitirá o desenvolvimento de um negócio realmente sustentável e apto para os desafios atuais do turismo.

Após a implementação desta norma o meio de hospedagem que desejar ser certificado irá passar por processo de auditoria planejada pelo organismo de certificação, que enviará auditores para avaliar à conformidade da gestão e das práticas adotadas em relação aos requisitos de sustentabilidade.

A certificação de empresas de turismo de aventura

Para as empresas de turismo de aventura é possível ser certificado com base na norma internacional ISO 20611:2018 – Boas práticas de sustentabilidade. Neste caso não é necessário implementar um sistema de gestão completo, mas sim, demonstrar que adota práticas sustentáveis na sua operação para as três dimensões: ambiental, social e econômica.

As práticas devem ser adotadas com o objetivo de reduzir os impactos gerados com as operações turísticas da empresa, como por exemplo:

  • Dimensão ambiental – uso de recursos naturais, consumo de água e energia, na proteção da biodiversidade e dos habitats naturais;
  • Dimensão social – respeito dos colaboradores e da comunidade local, promoção e respeito da cultura local, condições de trabalho;
  • Dimensão econômica – adoção de práticas justas de comércio, gestão dos riscos financeiros do negócio, geração de trabalho.

Advances of the 14th annual meeting of the ISO Tourism Committee (ISO / TC 228 – Tourism and related services)

WG 13 Tunis

The 14th annual meeting of ISO/TC228 – Tourism and related services took place in Tunis, Tunisia from April 8-12, where we had the meeting of several working groups and at the end the plenary meeting of the entire Committee. Currently, projects for international standards are under discussion for themes such as: accessibility, restaurants, hotels, medical tourism, diving, yacht habours, competences of leaders in adventure tourism and, of course, sustainable tourism.

The work was well developed, and the documents were advanced with the input of hundreds of experts. During the WG 13 – Sustainable Tourism meeting we had discussed a project about principles and terminology of sustainable tourism and the work was focused on analyzing of 81 comments received. The meeting was attended by experts from Argentina; Brazil; Cameroon; Costa Rica; Dominican Republic; Guyana; Mozambique; Panama; Bulgaria; Korea and Cyprus and the new version of the text is already circulating for a new round of comments.

WG 13 – Sustainable Tourism today has around 70 registered experts from 26 different countries and has recently produced ISO 21401: 2018 Sustainability Management System for Accommodation Establishments. The next meeting is scheduled to take place in Costa Rica in early September 2019.

On the changes, it is worth mentioning that the 7 sustainable tourism principles of the original project were reordered, expanded and rewritten with the inclusion of important aspects that were not being addressed yet. The current version it could be check in the table below:

Principles of sustainable tourism

1      Effective sustainable tourism management
Tourism interested parties shall set up ethical business procedures that seek to engage the corporate responsibility (social, economic and environmental) of those involved in the activity, increasing the commitment of their personnel, suppliers and tourists, in matters of sustainability, from the elaboration of the mission, objectives, strategies, goals, plans and processes of management.
2      Guarantee the rights of local population
Tourism interested parties shall seek and promote mechanisms and actions of social and environmental responsibility and economic equality, including the defense of human rights, responsible use of land, resources, consumption of materials and services, maintaining or increasing the dignity of the employees and the well-being of communities involved.
Note Local population can include native population
3      Conserve the natural environment and its biodiversity
In all stages of implementation and operation, tourism interested parties shall adopt practices of carrying capacity and minimal impact on the natural environment, including wildlife protection, monitoring and effectively mitigating any negative impact, and thus contribute towards maintaining the natural dynamics and processes of their physical, biological and landscape aspects, taking into account the existing social and economic context. This could include measures related to climate change adaptation.
4      Consider the cultural heritage and local values
Tourism interested parties shall recognize and respect the historical-cultural heritage of the tourism destinations. Tourism activities shall be planned, implemented and managed in harmony with the cultural traditions and values, collaborating towards their development.
5      Stimulate the social and economic development of tourism destinations
Tourism interested parties shall contribute towards strengthening the local economy, raising skill-levels, increasing economic impacts, generating jobs, work and income, and fomenting the local capacity to develop tourist enterprises stimulating, at the same time, the local responsible supply chains.
6      Guarantee the quality of the products, processes and attitudes
Tourism interested parties shall provide reliable information, promote tourism destinations awareness, evaluate tourist satisfaction and encourage the implementation of recognized service standards related, but not limited to sustainability, quality, accessibility and food safety.
7      Stimulate the safety and security destinations
Tourism interested parties should contribute to enhance destinations safety and security, increasing levels of safety and security and comfort of local population and tourists.
8      Take legal compliance into consideration
Tourism interested parties shall identify and be aware of applicable legal requirements.

Soon I will present more news about it.

If you want to know more details about the ISO/TC 228 visit the site (https://committee.iso.org/home/tc228)

Avanços da 14ª reunião anual do Comitê de turismo da ISO (ISO/TC 228 – Tourism and related services)

WG 13 Tunis

Na semana de 8 a 12/04 ocorreu em Tunis, Tunisía a 14ª reunião do Comitê de turismo da ISO, onde tivemos o encontro de diversos grupos de trabalho e no final a reunião plenária de todo o Comitê. Atualmente estão em discussão projetos de normas internacionais para os temas: acessibilidade, restaurantes, hotéis, turismo médico, mergulho, marinas para iates, competências de líderes em turismo de aventura e, lógico, turismo sustentável.

Os trabalhos se desenvolveram bem e os documentos avançaram com a contribuição de centenas de especialistas. No tema turismo sustentável, tratado no grupo de trabalho WG 13 – Sustainable Tourism, onde está em construção um projeto sobre princípios e terminologia de turismo sustentável, o trabalho se concentrou em analisar os 81 comentários recebidos. A reunião contou com a participação de especialistas da Argentina; Brazil; Cameroon; Costa Rica; Dominican Republic; Guyana; Mozambique; Panama; Bulgaria; Korea e Cyprus e a nova versão do texto já está em circulação para nova rodada de comentários.

O WG 13 – Sustainable Tourism hoje em cerca de 70 especialistas registrados de 26 diferentes países e recentemente produziu a norma ISO 21401: 2018 Sustainability Management System for Accommodation Establishments. A próxima reunião está programada para acontecer na Costa Rica no início de setembro de 2019.

Sobre as mudanças vale ressaltar que os 7 princípios de turismo sustentável do projeto original foram, reordenados, ampliados e reescritos com a inclusão de aspectos importantes que não estavam sendo abordados ainda. A versão atual está assim:

Principles of sustainable tourism

1      Effective sustainable tourism management
Tourism interested parties shall set up ethical business procedures that seek to engage the corporate responsibility (social, economic and environmental) of those involved in the activity, increasing the commitment of their personnel, suppliers and tourists, in matters of sustainability, from the elaboration of the mission, objectives, strategies, goals, plans and processes of management.
2      Guarantee the rights of local population
Tourism interested parties shall seek and promote mechanisms and actions of social and environmental responsibility and economic equality, including the defense of human rights, responsible use of land, resources, consumption of materials and services, maintaining or increasing the dignity of the employees and the well-being of communities involved.
Note Local population can include native population
3      Conserve the natural environment and its biodiversity
In all stages of implementation and operation, tourism interested parties shall adopt practices of carrying capacity and minimal impact on the natural environment, including wildlife protection, monitoring and effectively mitigating any negative impact, and thus contribute towards maintaining the natural dynamics and processes of their physical, biological and landscape aspects, taking into account the existing social and economic context. This could include measures related to climate change adaptation.
4      Consider the cultural heritage and local values
Tourism interested parties shall recognize and respect the historical-cultural heritage of the tourism destinations. Tourism activities shall be planned, implemented and managed in harmony with the cultural traditions and values, collaborating towards their development.
5      Stimulate the social and economic development of tourism destinations
Tourism interested parties shall contribute towards strengthening the local economy, raising skill-levels, increasing economic impacts, generating jobs, work and income, and fomenting the local capacity to develop tourist enterprises stimulating, at the same time, the local responsible supply chains.
6      Guarantee the quality of the products, processes and attitudes
Tourism interested parties shall provide reliable information, promote tourism destinations awareness, evaluate tourist satisfaction and encourage the implementation of recognized service standards related, but not limited to sustainability, quality, accessibility and food safety.
7      Stimulate the safety and security destinations
Tourism interested parties should contribute to enhance destinations safety and security, increasing levels of safety and security and comfort of local population and tourists.
8      Take legal compliance into consideration
Tourism interested parties shall identify and be aware of applicable legal requirements.

Em breve mais apresentarei mais novidades sobre este assunto.

Se quiser conhecer mais detalhes sobre o Comitê de turismo da ISO acesse o site (https://committee.iso.org/home/tc228)

Annual Meeting of ISO/TC 228 – Tourism and related services) in Tunis!

Reunião Anual do Comitê de Turismo da ISO (ISO/TC 228 – Tourism and related services), em Tunis!